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STAY Moiwayama Spring Accommodation Campaign — Original mug gift — At STAY Moiwayama, we're giving away original mugs to all our guests for a limited time this spring! This is an exclusive design available only at our facility, perfect as a memento of your trip to Sapporo. Enjoy this as a memorable souvenir along with a relaxing stay. Campaign period For stays between April 1, 2026 and May 31, 2026. Gift contents STAY Moiwayama Original Mug One gift per room per stay! We will prepare it in your room before check-in. Applicable accommodation conditions The following conditions must all be met for your reservation to be eligible. 1. Stays of 2 nights or more 2. The total accommodation fee is 15,000 yen or more (including tax) 3. The stay period is from April 1st to May 31st, 2026. 4. Please contact us via the inquiry form on this website before check-in to request the campaign discount. Target reservation All of the following reservations are included. 1. Booking.com 2. Agoda 3. Airbnb 4. Direct booking with our facility (by phone, email, etc.) How to apply for the campaign After making your reservation, please contact us via the inquiry form on our official website before check-in. Please include "I would like to participate in the mug campaign" in your message. Important Notes □ Reservations for one night only are not eligible. □ Reservations with accommodation fees of less than 15,000 yen are not eligible. □ If you do not contact us before check-in, you will not be eligible. □ This offer may not be combined with other discount campaigns. For reservations and inquiries, please click here.

[Regulations and policies regarding the disclosure of accommodation information] Your accommodation history constitutes important personal information of you. Therefore, if we cannot reliably verify your identity, we cannot disclose this information to third parties from the standpoint of protecting personal information. If you wish to access your accommodation history, please verify your identity using one of the following methods. 1. Direct inquiries from the guest themselves. Please contact our facility directly by phone or email if you are a guest. We will ask you to provide your name, check-in date, contact information, and other details used at the time of booking, so that we can verify your identity. 2. Inquiries made by an agent If you are obtaining information on behalf of the guest, you may be required to submit the following documents. - Provide the name used for the reservation, the date of stay, and contact information for both the guest and their representative. - Provide a power of attorney from the guest (with the guest's signature and seal). - Identification documents for both the guest and their representative (copies of driver's license, passport, etc.) At our facility, we prioritize the protection of our customers' personal information, and we have clearly defined our response policy, which is outlined below. 1. Thorough and strict identity verification As stated above, our facility will only disclose personal information, including guests' accommodation history, after completing a thorough identity verification process. There are no exceptions to this rule. 2. Response to fraudulent acquisition In the unlikely event that information is found to have been obtained through any fraudulent means (such as impersonation, unauthorized access, or misconduct by an insider) without going through our systems or procedures, we will immediately conduct an internal investigation to determine the cause and take measures to prevent recurrence. If necessary, we intend to take legal action, including reporting to the police or other relevant authorities. 3. A request to our customers If you have any concerns about whether your personal information is being misused, please contact our facility directly. We will then proceed with the usual identity verification procedures before discussing your concerns. We kindly ask for your understanding and cooperation in order to protect the security of your personal information.

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Disclosure based on the Specified Commercial Transactions Act Business name location Person in charge telephone number Findclues LLC 1-9, Minami 16 Nishi 8-chome, Chuo-ku, Sapporo, Hokkaido 064-0916 Representative Partner: Takahiro Nishikawa 011-838-8718 (Reception hours: 9:00-18:00, excluding Saturdays, Sundays, and public holidays) email address Operating facilities Hotel booking website Payment Method Payment period Regarding cancellations west.river794@gmail.com Homestay accommodations STAY Moiwayama and STAY Moiwayama II STAY Moiwayama STAY Moiwayama (Sapporo City): (Latest rates) STAY Moiwayama II STAYMoiwayama (Sapporo City): (Latest price: 2026) Payment processing is handled by Booking.com, or through the Square payment system. Prepayment before using the accommodation (at the time of booking) Since it varies depending on the plan, the regulations are posted on the accommodation booking website. Alternatively, you can contact us by phone or email.

User Guide Stay Moiwayama accepts advance payment via a reservation site service, and check-in is unmanned so guests can proceed at their own pace, ensuring that guests can enjoy a stress-free stay in Sapporo. [Reservations and Payment] At Stay Moiwayama, we use a prepayment system via a reservation site service and an unmanned auto-lock system at check-in, ensuring that our guests can enjoy their stay in Sapporo as stress-free as possible. Booking.com (STAY Moiwayama) Booking.com (STAY MoiwayamaⅡ) Book through Airbnb (click to go to the booking site) ↓ STAY MOIWAYAMA 201 STAY MOIWAYAMA 303 STAY MOIWAYAMA 305 STAY MOIWAYAMA 307 STAY MOIWAYAMA 308 STAY MOIWAYAMA Ⅱ 202 STAY MOIWAYAMA Ⅱ 203 STAY MOIWAYAMA Ⅱ 401 STAY MOIWAYAMA Ⅱ 403 STAY MOIWAYAMA Ⅱ 502 Reservations via Agoda (click to go to the reservation site) STAY MOIWAYAMA 201 STAY MOIWAYAMA 303 STAY MOIWAYAMA 305 STAY MOIWAYAMA 307 STAY MOIWAYAMA 308 STAY MOIWAYAMA Ⅱ 202 STAY MOIWAYAMA Ⅱ 203 STAY MOIWAYAMA Ⅱ 401 STAY MOIWAYAMA Ⅱ 403 STAY MOIWAYAMA Ⅱ 502 [Regarding accommodations for minors staying alone] At our facility, we require a consent form from a parent or guardian for any minors staying with us alone. Please include the contact information of the parent or guardian on the consent form, and we will contact and confirm with the parents or guardians of all guests scheduled to stay with us. Please note that we cannot accept accommodation contracts without parental consent or if false information is provided. Instructions on how to download and submit the consent form will be provided when you make your reservation. Furthermore, we would be grateful if parents could instruct their children to abide by the house rules before their stay. We would greatly appreciate your cooperation. [Repeat guests] Repeat guests can also book their next stay without going through a booking site. ① Please take home the "shop card" that is available inside the store. ② Once you have decided on your next appointment date, please contact us via LINE as indicated on our shop card. ③ When contacting us, please provide the following information from your previous stay: your name, the date of your stay, the booking website, and your room number, as well as the date and time of your desired reservation (number of nights), the number of guests, and your room number. ④ Once we confirm room availability and your previous booking, we will contact you with instructions for credit card payment. ⑤ Your reservation will be complete once payment is received. * Please check our website's cancellation policy page for details on cancellations. * Payment is accepted by credit card only. 【check-in】 ■ Check-in: 15:00 - 23:00 (Please inform the hotel of your expected arrival time in advance.) ■ Check-out: until 10:00 Please note that an additional charge will apply if you check in after 11 PM . ・When entering the room, please use the PIN code provided in advance to unlock the automatic door. (The key boxes are hung on the doors of each apartment at Royal Heights, and in the mailbox at the entrance of Palace 24.) [Other Information] Stay Moiwayama is a completely non-smoking hotel . Smoking is strictly prohibited inside the rooms. Pets are not allowed. Please be especially quiet between 10:00 PM and 7:00 AM, as there are also private residences in the apartment building. Party and event activities are prohibited. inquiry If you have any questions or concerns, please feel free to contact us. Contact us given name* Last name* telephone number email address* message send

About reservations etc. About the room facilities About parking About surrounding facilities Q1. What should I do if the number of guests increases after making a reservation? Please inform us of any increase in the number of guests by the day before your stay. We will provide additional amenities and linens (an additional charge will apply for the extra linens). Q2. We have a fairly large group; is it possible to accommodate a large number of people? Our facility has 11 guest rooms and can accommodate up to 60 people. For large groups, please contact us as early as possible with your planned dates and number of guests so that we can check the availability of the facilities and create a plan for you. For example, if you are using our facilities as accommodation for relatives attending a wedding at a church on nearby Mt. Moiwa, we can create a plan to suit your budget, so please feel free to contact us. *Please note that there is a limit to the capacity of each room, so you may be assigned to different buildings or rooms. Q3. Are amenities and linens included in the price? Amenities and linens for the number of people booked are included in the accommodation fee.Amenities and linens include shampoo, conditioner, body soap, toothbrush,We provide face towels and bath towels. Q4. What should I do if I want to stay for an extended period for work or other reasons? If you let us know your desired length of stay and budget, we can recommend a plan suitable for long-term accommodation.If we are fully booked, we may not be able to accommodate your request, so please contact us as soon as possible. Q5. What should I do if I want to extend my stay? If rooms are available, you can stay for multiple nights, so please let us know if you wish to extend your stay. Q6. I would like to check out late. Is this possible? If you would like to request a late check-out, please contact us at least one day in advance. However, please note that there may be times when we are unable to accommodate late check-out requests, such as during peak seasons. Q7. I want to change my reservation on the travel website. How do I do that? To change your reservation, you must contact the travel website you used (e.g., Agoda, Booking.com, etc.) directly. We do not accept changes on your behalf. Q8. I made a reservation through Booking, but I haven't received a confirmation email. What should I do? First, please contact the support team of the travel website (Booking) you used to make your reservation.Additionally, please check the entrance of your accommodation, as it will display contact information such as phone numbers, email addresses, LINE, and WhatsApp. Q9. What is the accommodation tax? Hokkaido and Sapporo City will introduce a lodging tax system from April 1, 2026. If you are staying in Sapporo City... ● For lodging fees of less than 20,000 yen per person per night, a total of 300 yen will be charged: 100 yen for Hokkaido's lodging tax and 200 yen for Sapporo City's lodging tax.● For accommodations costing between 20,000 yen and 50,000 yen per person per night, a total of 400 yen is charged: 200 yen for Hokkaido's accommodation tax and 200 yen for Sapporo City's accommodation tax.● For accommodation rates of 50,000 yen or more per person per night, a total of 1,000 yen will be charged: 500 yen for Hokkaido's accommodation tax and 500 yen for Sapporo City's accommodation tax. The user pays these taxes to the accommodation facility, and the facility then pays them to the tax authorities. Please note that this is calculated "per person per night," not per stay, so the tax burden may be unexpectedly large if there are many people or if the number of nights is high. We appreciate your understanding and cooperation.For further details, including the purpose of introducing the accommodation tax, please see the link below.Hokkaido Accommodation Tax - Tourism Promotion Division, Economic Affairs Department - Hokkaido Prefectural GovernmentIntroduction of Accommodation Tax: Sapporo City Accommodation Tax Q&A Q10. I canceled a reservation on a travel website, but I can't make a new one. Why? Due to shortened itineraries or other changes, if you cancel a previous booking on a travel booking website, you may not be able to make a new booking.This phenomenon occurs when your planned stay dates overlap with your previous booking, and you attempt to book the same room. It's likely because, at the time of your new booking, the travel booking website's system either hasn't yet registered the room as available, or someone else has already booked it for the same date.In reality, there may be vacancies, so in such cases, please contact the facility directly using the inquiry form on this website. We will check and get back to you. Q11. Can minors stay overnight without an adult? Generally, it is possible. However, if minors are staying alone, a consent form from their guardian and final confirmation from the guardian are required.Please include the contact information of the parent or guardian on the consent form, and we will contact and confirm with the parents or guardians of all guests scheduled to stay with us.Please note that we cannot accept accommodation contracts without parental consent or if false information is provided.Instructions on how to download and submit the consent form will be provided when you make your reservation.Furthermore, we would be grateful if parents could instruct their children to abide by the house rules before their stay. Thank you for your cooperation.

Cancellation Policy ◆ Impact of the closure of the Strait of Hormuz The recent closure of the Strait of Hormuz has led to soaring fuel costs for aircraft, resulting in flight cancellations and delays. Due to the impact of this situation, please understand that we cannot offer refunds even if your booked flight is cancelled and you are unable to come to our facility. We kindly ask for your understanding. [Special provisions regarding force majeure] Even in the event of the following force majeure circumstances, our facility will not, in principle, offer refunds or make changes. We appreciate your understanding. - Bad weather (heavy snow, torrential rain, typhoons, etc.) - Natural disasters such as earthquakes and volcanic eruptions - Outbreaks of infectious diseases such as COVID-19 and influenza - Suspension, delays, or cancellations of flights and other public transportation [Regarding exceptions] In the event of special circumstances, such as business closures due to local government emergency declarations or government requests, we will consider alternative arrangements. In such cases, please contact our inn as soon as possible. [Travel insurance is recommended] To prepare for the cancellation or modification of your trip due to the force majeure events mentioned above, we strongly recommend that you purchase travel cancellation insurance yourself. 【 others 】 This policy is considered to have been agreed to by the customer at the time of booking. If we are unable to provide accommodation due to circumstances on our end, we will offer a full refund or equivalent alternative arrangements.

Indoor equipment We provide all the necessary amenities for your daily life to ensure a comfortable stay. Free Wi-Fi is available in all rooms, so you don't have to worry about internet access. Kitchen utensils and appliances ·refrigerator Kitchenware ·microwave oven ・Electric kettle Cooking utensils Plates, cups, etc. electronic equipment • Free Wi-Fi Video streaming services ·tv set Bathroom/Amenities ・Bathtub/Shower ・Towels/linens (charged) ・Slippers ・Various amenities ・Hair dryer ・Toilet paper Heating and cooling air conditioner ·heating laundry ・Washing machine ・Clothes drying rack ・Clothes rack others Western-style toilet • Free parking board games ・All rooms are non-smoking. * The amenities provided may vary depending on the room.

[Parking Information] Parking requires a reservation. After booking your accommodation through the travel booking website, please inform us of your parking reservation request via the chat function. [Parking Reservation Process] 1. Make a hotel reservation through Booking.com, Agora, or similar services. ↓ 2. You will be able to use a chat function to communicate directly with our facility. ↓ 3. Please send a message via chat indicating your desire to use the parking space and providing the license plate number of your vehicle (motorcycles are also acceptable). ↓ 4. We will check for parking space availability, and if there are no issues, your reservation will be confirmed. * For parking of two or more vehicles, please contact us via chat as availability will be subject to change. Please note that an additional charge of 1,000 yen per vehicle per night will apply for the second and subsequent vehicles. [Location and Notes for Parking Reservations] The parking lot is located across the road from the facility grounds. You will need to take the side road next to where the yellow box is placed (please note that the box may be removed in the future...). Please also refer to the summary image and Google Map below. There are 7 parking spaces on the right side and 2 spaces on the left side near the entrance to the parking lot, so please park your car in any available space. If you have a large amount of luggage or large items, please use the designated unloading area next to the entrance of STAY MoiwayamaⅡ (please unload your luggage as quickly as possible and refrain from parking for extended periods). After parking your vehicle, please proceed to the right as indicated on the sign, cross the road, and come to the facility. (Although it is a slightly longer route, we kindly ask that you use the nearest pedestrian crossing.) Please note that we cannot accept any responsibility for accidents or troubles in the parking lot, or for accidents that occur while moving from the parking lot to the accommodation facility.