We have posted our cancellation policy.

We have posted our "Cancellation Policy" on a subpage of our User Guide page.

https://www.staymoiwayama.com/cancellationpolicy

Specifically, we would like you to see and confirm this for yourself, but basically, we do not offer refunds or changes for cancellations due to unavoidable circumstances such as bad weather, natural disasters, epidemics, or flight delays.

Recently, there were major earthquakes in Tohoku and Hokkaido, and Japan is a country that experiences a fair number of natural disasters such as earthquakes and typhoons, as well as severe weather conditions, especially during the winter months. Therefore, we strongly recommend that each individual take out earthquake insurance to prepare for any unforeseen circumstances.